I was ranting about this topic today. So was Seth:
"I know you've heard this before, but it's really simple:
The only reason to answer the phone when a customer calls is to make the customer happy."
Customer service is IMPORTANT! We need to remember this in every aspect of our business!
Image: seychelles88
PS - This is one of the reasons a person always answers the phone during business hours here at Wolff.
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