One of the great things about Wolff Industries is that it's a business that puts the needs of its customers first. You hopefully see that in Wolff's support system!
TWO THINGS YOU ALREADY KNOW ABOUT WOLFF
One thing you know about Wolff, is that when you call, you always talk to a person during business hours. We have a firm belief in building personal relationships, and we believe the worst thing a business can do is get lazy and allow a machine to be its customer service manager.
Another thing you'll notice about Wolff is the sharpener support system we've built. If you have a question, we are only an e-mail or 800 number call away. We have multiple people here ready to help.
WOLFF'S NEWEST SUPPORT TOOL
What you may not be aware of, is Wolff's Hira-To loaner machine program. When you buy a Wolff Hira-To Flat Hone Sharpening System it's quite an investment. Wolff understands that you use this machine to make money, and if your Hira-To ever needs service, we want you to be able to continue making money when you send it in. That's why we have loan machines on the shelf we can send to our Hira-To owners if the need ever arises.
Thus far, because of the quality of the Hira-To, only one customer has had to utilize this service. When he called to tell us his machine was out of commission, it was dropped by accident, he was amazed we offered such a service. He was back up and running the next day while we fixed his machine.
Wolff is dedicated to its customers! When you purchase a piece of equipment from us, we support you. When you're ready to make a large purchase like a Flat Hone System, ask any of the other suppliers you may be considering if they have a program like this. If not, this is just one more reason to buy the Wolff Hira-To.
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