Friday, October 17, 2008
A QUESTION FOR EVERYONE
I just wanted to ask a question of everyone. I had an incident a few weeks ago where UPS damaged one of my boxes I sent to a great customer of mine. The side of the box was busted open and three clipper blades were missing. When she called me about it, we agreed together that the blades were older so I credited her order for 3 blades at $15.00 dollars each. On top of that, I also sent her an apology letter with a $25.00 off coupon to use with her next order. I haven't heard from her since this happened and will be calling to see if I've lost her as a customer because of this.
My question to you. How would you have handled this? If you have some other suggestions, please take a moment and post a comment below or send me an e-mail at Jim@wolffind.com. I honestly though this was a fair deal. I'll find out of it was when I call. :) I'll let you know what happens.